Refund policy

At On Demand Furniture & Mattress we do not accept returns however we do have a 3 day exchange policy, which means you have 3 days after receiving your item to request an exchange with a 25% restock Fee upon approval. To be eligible for an exchange, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start an exchange, you can contact us at info@ondemandfurn.com. If your exchange is accepted, we'll let you know of further steps as deemed by the store manager. You can always contact us for any exchange question at info@ondemandfurn.com.

Financing Cancellation and Change Policy - Once your order has been reviewed and signed both with the financing company you financed your order with and the store, it cannot be canceled or changed. If you decide to cancel or change your order after this point, you will be subject to a 25% restocking fee in cash to the store. This policy is in place to protect the store from losses incurred due to canceled or changed orders. The store must order products and services from its suppliers in advance, and these suppliers may charge the store cancellation fees for canceled orders. Additionally, the store may incur costs associated with storing and reshipping products that have been canceled or changed.

Closeout and Floor Model Policy - All closeout and floor model products are sold in as-is condition regardless of when they were opened. This means that the customer is responsible for inspecting the product for any damage before purchasing it. Once the product is purchased, it cannot be returned or exchanged for any reason. Closeout and floor model products are void of all warranties. This is because these products have been opened and may have been used or damaged. The reduced price of the product reflects the fact that it is being sold without a warranty. By purchasing a closeout or floor model product, the customer agrees to this policy. If the customer has any questions about this policy, please ask a store representative for assistance.

Customer Identification and Debit/Credit Payment Card Verification Policy- In order to protect our customers and our company from fraudulent transactions, we require all customers to submit a picture of their identification card and a picture of the payment card they are using to purchase products or services. This information will be used to verify the customer's identity and to ensure that they are authorized to use the payment card. The customer's identification card must be a valid government-issued ID, such as a driver's license, passport, or state ID. The payment card must be a valid credit or debit card. The customer must submit a clear and legible picture of both the front and back of their identification card and payment card. The customer's name and last four digits of their credit or debit card must be visible in the picture.The customer may submit the pictures of their identification card and payment card electronically or in person. If the customer submits the pictures electronically, they may do so by uploading them to our website or by sending them to us via email at info@ondemandfurn.com. If the customer submits the pictures in person, they may do so by showing them to a store representative.

DAMAGES AND ISSUES - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS - In the event that a refund is granted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.